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Customer Service
SHIPPING
We generally ship all items within 3-7 business days. Some items are delivered directly from the manufacturer. This information is shown clearly in the listing.
Orders are processed in the order they are received. We process a substantial amount of orders on a daily basis and appreciate the importance of your order. If your item is backordered, we will notify you via email. The buyer pays actual shipping costs plus a nominal $1.00 handling fee.
Sorry, we do not ship internationally.
PAYMENT
We accept and prefer VISA, Mastercard, American Express and Discover on our secure web server. We also accept PayPal.
RETURN POLICY
Our number one priority is to provide the best service possible. This is why we want to have the best return policy available. We want you to be totally happy with any purchases you make from our store. If for any reason you are not satisfied with your purchase you may return the item for a full refund of the purchase price. Items must be returned with tags, labels and receipts intact, and in original condition. Upon receipt of the returned merchandise (and appropriate tags, receipts), we will credit the account originally charged within 10 business days from receipt of the return. Any shipping charges incurred will not be refunded. Please call or email us for more information or special customer service issues at info@stonebridge.com.
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